Shipping policy
Shipping Policy
Processing & Dispatch Times
Dispatch times vary depending on the type of item ordered:
All Over Print — Made to Order Items (Ravenswood Bluff BotC clothing, footwear, accessories and other all-over print items) Each piece is made to order when you place your order. Sewing and production time is listed on each product page. Once complete, your item is dispatched directly from our production partner in the US or China. Free shipping is generally available on all over print made-to-order items — check the product page for details.
Custom Made in Australia — Corsets, Skirts, Gowns, Cloaks & Robes Our Australian-made garments are sewn to order in our NSW production room or Steph's Melbourne studio. Making time depends on the complexity of the garment and whether we need to source fabrics — generally 3–4 weeks at most times of the year, though please allow additional time during peak medieval festival season and around Halloween. We'll keep you updated if any delays are expected.
In-Stock Items We aim to dispatch within 1 business day of receiving your order. Orders placed on Friday afternoons, weekends or public holidays will be dispatched the next business day.
Delivery Timeframes
Delivery timeframes are estimates only and exclude weekends and public holidays. Delays can occur during peak seasons, due to customs clearance, transit disruptions or factors outside our control.
Within Australia
- Melbourne Metro: 3–4 business days
- NSW, ACT, QLD, VIC: 4–6 business days
- WA, SA, NT, regional QLD: 6–10 business days
Express Post is available at checkout for Australian orders. Please note Express Post is no longer guaranteed next-day delivery in all areas — regional NT, QLD and WA may take longer.
New Zealand: 8–15 business days standard
USA & Canada: 6–15 business days standard; up to 30 business days during peak periods
UK & Ireland: 6–15 business days
Europe & Scandinavia: 8–20 business days
Asia (Japan, South Korea, Taiwan, Malaysia): 8–20 business days
Note: For Ravenswood Bluff and other made-to-order all over print items shipped from the US or China, delivery timeframes will differ from the above. Estimated delivery times are listed on each product page.
Tracking
Once your order has been dispatched you'll receive a shipping confirmation email with your tracking number and a link to track your parcel.
- Australian-made orders dispatched from Australia: Track at auspost.com.au
- All over print made-to-order items dispatched from the US: Track at usps.com
- All over print made-to-order items dispatched from China: Tracking details and the recommended tracking site will be included in your dispatch email
- All other international orders: Track via your local postal service using the tracking number provided
Customs & Import Duties
Customers outside Australia may be liable for customs, import duties or additional charges upon delivery. These charges are the responsibility of the recipient and vary by country. We recommend checking your country's import requirements before placing an order. Gallery Serpentine is not liable for any customs or import duties incurred.
Local Pickup — Melbourne
Local pickup of in-stock items is available by appointment at Steph's Lab, our Collingwood studio. Please text us on 0451 007 540 or contact us via the website chat before ordering if you'd like to arrange this.
Lost or Delayed Parcels
If your parcel appears lost or significantly delayed please contact us at sales@galleryserpentine.com and we'll do our best to help investigate. Please note we are not liable for parcels lost within third-party postal networks once they have left our care.
Can't See Your Country at Checkout?
We ship to most countries worldwide. If your country isn't available at checkout, please send us a message via the website chat and we'll add it to our shipping settings.
Questions? We're always happy to help — text us on 0451 007 540, reach out via the chat on our website, or email sales@galleryserpentine.com
Steph 🖤